Shipping and delivery information

In order to ensure prompt and timely delivery to our valued customers, the ALBERTO GUARDIANI e-boutique partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped.
At the bottom of this page, you will find a list of countries to which the ALBERTO GUARDIANI e-boutique sends and an estimated cost of shipment to each.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.

Order processing:
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
- Products listed in the ALBERTO GUARDIANI e-boutique as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by Zerogrey Srl.
- "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days.
- In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in Zerogrey Srl's warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.
- In the event that one or more of the products are not available, e.g. if the availability conflicts with that listed on the ALBERTO GUARDIANI e-boutique website or if a late shipment is required for any reason, Zerogrey Srl will contact you via email in order to communicate this information.
- Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Reviewing your order:
In order to review and verify the information relating to your order, please log in to your account on this website and click on "My Orders" (visible on all pages of the e-boutique). On the "My Orders" page, click your order number to view your order details.

Tracking your order:
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

Shipping times:
- In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
- Shipments to the rest of the European Union take approximately two-three days.
- Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays, which are discussed below).
For any requests, questions or feedback, please contact our Customer Service team.

Taxes and international customs duties

Inside the European Union:
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union:
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

N.B: Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.

Failure to clear customs:
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

Countries and shipping cost

Below please find the list of countries which the ALBERTO GUARDIANI e-shop is currently able to ship to. The displayed shipping costs change in accordance with the actual weight of your shopping cart. The final shipping cost will be displayed in your cart.

Albania - USD 30.19
Algeria - USD 35.74
Andorra - USD 13.87
Anguilla - USD 33.15
Antigua And Barbuda - USD 40.61
Argentina - USD 36.80
Armenia - USD 50.64
Aruba - USD 36.80
Australia - USD 33.59
Austria - USD 13.87
Azerbaijan - USD 50.64
Bahamas - USD 36.80
Bahrain - USD 35.74
Bangladesh - USD 40.61
Barbados - USD 40.61
Belarus - USD 30.19
Belgium - USD 8.12
Belize - USD 36.80
Benin - USD 42.64
Bermuda - USD 36.80
Bhutan - USD 51.90
Bolivia - USD 36.80
Bosnia And Herzegovina - USD 30.19
Botswana - USD 42.64
Brazil - USD 33.15
Brunei Darussalam - USD 29.42
Bulgaria - USD 15.14
Burkina Faso - USD 42.64
Burundi - USD 50.64
Cambodia - USD 51.90
Cameroon - USD 51.90
Canada - USD 16.87
Cape Verde - USD 50.64
Cayman Islands - USD 33.15
Central African Republic - USD 51.90
Chad - USD 50.64
Chile - USD 36.80
Comoros - USD 42.64
Congo - USD 50.64
Cook Islands - USD 50.64
Costa Rica - USD 33.15
Cote D'ivoire - USD 50.64
Croatia - USD 30.19
Cuba - USD 42.20
Cyprus - USD 15.20
Czech Republic - USD 29.33
Denmark - USD 8.12
Djibouti - USD 50.64
Dominican Republic - USD 40.61
Ecuador - USD 36.80
Egypt - USD 35.74
El Salvador - USD 33.15
Equatorial Guinea - USD 42.20
Eritrea - USD 50.64
Estonia - USD 15.28
Ethiopia - USD 51.90
Falkland Islands (malvinas) - USD 40.61
Fiji - USD 50.64
Finland - USD 13.87
France - USD 13.87
French Guiana - USD 36.80
French Polynesia - USD 50.64
Gabon - USD 50.64
Gambia - USD 50.64
Germany - USD 18.05
Ghana - USD 42.64
Greece - USD 13.87
Greenland - USD 13.87
Grenada - USD 36.80
Guadeloupe - USD 33.15
Guam - USD 50.64
Guatemala - USD 40.61
Guinea - USD 42.64
Guinea-bissau - USD 51.90
Haiti - USD 40.61
Honduras - USD 40.61
Hong Kong - USD 33.15
Hungary - USD 29.33
India - USD 40.61
Indonesia - USD 33.15
Iran, Islamic Republic Of - USD 42.20
Iraq - USD 51.90
Ireland - USD 18.05
Israel - USD 35.74
Italy - USD 112.82
Jamaica - USD 36.80
Japan - USD 33.59
Jordan - USD 42.20
Kazakhstan - USD 42.64
Kenya - USD 51.90
Kiribati - USD 50.64
Korea, Republic Of - USD 33.15
Kuwait - USD 40.61
Kyrgyzstan - USD 50.64
Latvia - USD 15.20
Lebanon - USD 35.74
Lesotho - USD 51.90
Liberia - USD 50.64
Libyan Arab Jamahiriya - USD 35.74
Liechtenstein - USD 15.92
Lithuania - USD 15.14
Luxembourg - USD 18.05
Macao - USD 33.59
Macedonia, Republic Of - USD 30.19
Madagascar - USD 50.64
Malawi - USD 42.64
Malaysia - USD 33.15
Maldives - USD 50.64
Mali - USD 50.64
Malta - USD 15.28
Marshall Islands - USD 50.64
Martinique - USD 36.80
Mauritania - USD 50.64
Mauritius - USD 42.64
Mayotte - USD 51.90
Mexico - USD 33.15
Micronesia, Federated States Of - USD 33.15
Moldova, Republic Of - USD 15.03
Monaco - USD 8.12
Montenegro - USD 30.19
Montserrat - USD 36.80
Morocco - USD 51.90
Mozambique - USD 51.90
Myanmar - USD 40.61
Namibia - USD 42.64
Nauru - USD 50.64
Nepal - USD 35.74
Netherlands - USD 10.98
New Caledonia - USD 33.15
New Zealand - USD 33.59
Nicaragua - USD 42.20
Niger - USD 50.64
Nigeria - USD 50.64
Norway - USD 29.33
Panama - USD 33.15
Poland - USD 15.14
Portugal - USD 8.12
Puerto Rico - USD 33.15
Qatar - USD 40.61
Romania - USD 15.14
Russian Federation - USD 45.01
Saint Barthélemy - USD 33.15
Saint Kitts And Nevis - USD 40.61
Saint Lucia - USD 36.80
Saint Vincent And The Grenadines - USD 36.80
San Marino - USD 112.82
Serbia - USD 30.19
Singapore - USD 40.61
Slovakia - USD 15.14
Slovenia - USD 15.14
Spain - USD 8.12
Sweden - USD 8.12
Switzerland - USD 15.92
Tajikistan - USD 42.64
Thailand - USD 40.61
Trinidad And Tobago - USD 33.15
Turkmenistan - USD 51.90
Ukraine - USD 27.53
United Arab Emirates - USD 35.74
United Kingdom - USD 13.87
United States - USD 21.71
Uzbekistan - USD 51.90
Virgin Islands, British - USD 40.61
Virgin Islands, U.s. - USD 36.80