Shipping and delivery information

In order to ensure prompt and timely delivery to our valued customers, the ALBERTO GUARDIANI e-boutique partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped.
At the bottom of this page, you will find a list of countries to which the ALBERTO GUARDIANI e-boutique sends and an estimated cost of shipment to each.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.

Order processing:
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
- Products listed in the ALBERTO GUARDIANI e-boutique as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by Zerogrey Srl.
- "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days.
- In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in Zerogrey Srl's warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.
- In the event that one or more of the products are not available, e.g. if the availability conflicts with that listed on the ALBERTO GUARDIANI e-boutique website or if a late shipment is required for any reason, Zerogrey Srl will contact you via email in order to communicate this information.
- Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Reviewing your order:
In order to review and verify the information relating to your order, please log in to your account on this website and click on "My Orders" (visible on all pages of the e-boutique). On the "My Orders" page, click your order number to view your order details.

Tracking your order:
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

Shipping times:
- In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
- Shipments to the rest of the European Union take approximately two-three days.
- Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays, which are discussed below).
For any requests, questions or feedback, please contact our Customer Service team.

Taxes and international customs duties

Inside the European Union:
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union:
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

N.B: Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.

Failure to clear customs:
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

Countries and shipping cost

Below please find the list of countries which the ALBERTO GUARDIANI e-shop is currently able to ship to. The displayed shipping costs change in accordance with the actual weight of your shopping cart. The final shipping cost will be displayed in your cart.

Albania - USD 22.57
Algeria - USD 37.31
Andorra - USD 14.48
Anguilla - USD 34.61
Antigua And Barbuda - USD 38.42
Argentina - USD 38.42
Armenia - USD 54.18
Aruba - USD 42.40
Australia - USD 34.61
Austria - USD 14.48
Azerbaijan - USD 52.87
Bahamas - USD 34.61
Bahrain - USD 37.31
Bangladesh - USD 42.40
Barbados - USD 42.40
Belarus - USD 44.52
Belgium - USD 18.85
Belize - USD 42.40
Benin - USD 54.18
Bermuda - USD 38.42
Bhutan - USD 44.06
Bolivia - USD 42.40
Bosnia And Herzegovina - USD 28.74
Botswana - USD 54.18
Brazil - USD 42.40
Brunei Darussalam - USD 42.40
Bulgaria - USD 15.87
Burkina Faso - USD 44.52
Burundi - USD 52.87
Cambodia - USD 54.18
Cameroon - USD 52.87
Canada - USD 22.66
Cape Verde - USD 54.18
Cayman Islands - USD 38.42
Central African Republic - USD 54.18
Chad - USD 44.52
Chile - USD 34.61
Comoros - USD 44.52
Congo - USD 52.87
Cook Islands - USD 54.18
Costa Rica - USD 34.61
Cote D'ivoire - USD 42.40
Croatia - USD 31.52
Cuba - USD 44.06
Cyprus - USD 15.95
Czech Republic - USD 15.95
Denmark - USD 14.48
Djibouti - USD 54.18
Dominican Republic - USD 42.40
Ecuador - USD 42.40
Egypt - USD 37.31
El Salvador - USD 38.42
Equatorial Guinea - USD 52.87
Eritrea - USD 54.18
Estonia - USD 15.81
Ethiopia - USD 52.87
Falkland Islands (malvinas) - USD 42.40
Fiji - USD 42.40
Finland - USD 11.46
France - USD 10.57
French Guiana - USD 34.61
French Polynesia - USD 52.87
Gabon - USD 52.87
Gambia - USD 52.87
Germany - USD 18.85
Ghana - USD 52.87
Greece - USD 18.85
Greenland - USD 30.72
Grenada - USD 34.61
Guadeloupe - USD 38.42
Guam - USD 42.40
Guatemala - USD 42.40
Guinea - USD 44.52
Guinea-bissau - USD 44.52
Haiti - USD 38.42
Honduras - USD 42.40
Hong Kong - USD 42.40
Hungary - USD 15.81
India - USD 37.31
Indonesia - USD 35.06
Iran, Islamic Republic Of - USD 54.18
Iraq - USD 52.87
Ireland - USD 8.48
Israel - USD 44.06
Italy - USD 7.06
Jamaica - USD 34.61
Japan - USD 35.06
Jordan - USD 44.06
Kazakhstan - USD 54.18
Kenya - USD 52.87
Kiribati - USD 52.87
Korea, Republic Of - USD 42.40
Kuwait - USD 37.31
Kyrgyzstan - USD 52.87
Latvia - USD 30.62
Lebanon - USD 37.31
Lesotho - USD 54.18
Liberia - USD 44.52
Libyan Arab Jamahiriya - USD 44.06
Liechtenstein - USD 30.62
Lithuania - USD 15.95
Luxembourg - USD 14.48
Macao - USD 42.40
Macedonia, Republic Of - USD 44.52
Madagascar - USD 52.87
Malawi - USD 52.87
Malaysia - USD 42.40
Maldives - USD 34.61
Mali - USD 54.18
Malta - USD 15.81
Marshall Islands - USD 44.06
Martinique - USD 34.61
Mauritania - USD 44.52
Mauritius - USD 52.87
Mayotte - USD 54.18
Mexico - USD 42.40
Micronesia, Federated States Of - USD 42.40
Moldova, Republic Of - USD 30.62
Monaco - USD 14.48
Montenegro - USD 54.18
Montserrat - USD 38.42
Morocco - USD 44.52
Mozambique - USD 44.52
Myanmar - USD 42.40
Namibia - USD 52.87
Nauru - USD 52.87
Nepal - USD 37.31
Netherlands - USD 11.46
New Caledonia - USD 34.61
New Zealand - USD 35.06
Nicaragua - USD 54.18
Niger - USD 54.18
Nigeria - USD 44.06
Norway - USD 16.62
Panama - USD 42.40
Poland - USD 15.81
Portugal - USD 8.48
Puerto Rico - USD 42.40
Qatar - USD 37.31
Romania - USD 30.62
Russian Federation - USD 47.00
Saint Barthélemy - USD 34.61
Saint Kitts And Nevis - USD 34.61
Saint Lucia - USD 42.40
Saint Vincent And The Grenadines - USD 42.40
San Marino - USD 117.79
Serbia - USD 28.74
Singapore - USD 42.40
Slovakia - USD 15.87
Slovenia - USD 15.95
Spain - USD 8.48
Sweden - USD 14.48
Switzerland - USD 20.62
Tajikistan - USD 54.18
Thailand - USD 42.40
Trinidad And Tobago - USD 34.61
Turkey - USD 47.00
Turkmenistan - USD 52.87
Ukraine - USD 54.18
United Arab Emirates - USD 30.72
United Kingdom - USD 11.46
United States - USD 17.61
Uzbekistan - USD 52.87
Virgin Islands, British - USD 38.42
Virgin Islands, U.s. - USD 38.42